Charge 3 won't connect to iOS

[MonquiHu]

My charge 3 is lagging time in between my daily syncs. It laggs upp to 30 minutes in 24 hours. I also often have had problem with connecting my device to the app on my iOS phone. I have several times restarted my device and reactivated my device to the app. It's been very annoying it doesn't work all together the device and the app.

What can I do to get things in order again?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @MonquiHu, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot the connectivity issue between your Charge 3 and your iOS prior to posting here.

I've seen you contacted our Support Team after posting here. Keep an eye on your inbox, someone will reach out to you shortly. 

In the meantime, I'd recommend to make sure you've followed the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

I'll be around if you have any questions present.

[MonquiHu]

Hi,

Thanks for reply. I have been served and helped by Fitbits customers support team. Hats off for easy communication and good support. Thanks all very much!

[MarreFitbit]

Great @MonquiHu! Music to my ears. 😉 I'm so happy that our team solved the the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!