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Charge 3 won't keep time

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‎04-16-2020 13:42 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-16-2020 13:42 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

My Fitbit Charge 3 won't keep time, it's will sync but an hour later the time is wrong and gets worse as the day progresses. Any suggestions? 

 

 

Moderator edit: subject for clarity

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‎04-22-2020 11:57

‎04-22-2020 11:57

Welcome to the Forums, @Lynnfinniemore.

 

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

If your Fitbit isn't showing the correct time, I recommend changing the timezone to a completely different one, sync the device, put the correct time and sync again.

 

To change the time, follow the steps in the article: How do I change the time on my Fitbit device?. Also, make sure that the device you are using for this has the correct time.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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