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Charge 3 won't pair and it has screen issues

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‎05-12-2021 20:58 - last edited on ‎05-13-2021 04:32 by Fitbit Moderator

‎05-12-2021 20:58 - last edited on ‎05-13-2021 04:32 by Fitbit Moderator

I have had a previous problem with my Charge 3 which customer services quickly resolved for me and sent me a replacement. The new replacement is now playing up again. Won’t pair with my iPad or phone, losing time , currently 2 hours behind, dim screen with horizontal lines across the screen. I have just started a get fit walking program and really need to track

my activity but suspect it’s going to let me down. Help. 

 

 

Moderator edit: subject for clarity

 

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‎05-13-2021 04:37

‎05-13-2021 04:37

Hello @Debstu22. Welcome to the community forums. 

 

I'm vey sorry for the experience and thank you for the detailed information. If your Charge 3 won't pair or sync with your iPad or phone, I recommend reviewing the following help articles: Why can't I set up my Fitbit device? And Why won't my Fitbit device sync?. 

If the time on your Charge 3 is still wrong after completing the syncing process, please check here. For the screen inconveniences, I recommend visiting the following thread for tips and suggestions: Check here for help with Charge 3 screen issues. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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