Charge 3 won't pair

[tawshal]

About 2 months ago my Fitbit Charge 3 stopped giving me notifications. I thought it was because if an update but every time i try and update it. It just keeps "connecting to Fitbit" the Bluetooth wont find the Charge 3 so i deleted and reinstalled the Fitbit app. Restarted both devices, the phone and watch and still doesn't work. I even took off the Fitbit on the app and now i can't set it up again. The Bluetooth finds the Charge 3 but every time it says there is a paring issue and to check the app settings. Has anyone had this issue before? If so how did you fix it?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to welcome you, @tawshal.

Thanks for troubleshooting this notifications issue. If you unpaired your device and now can't pair it, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Let me know the outcome. 🙂

[saweiand]

I am having a similar issue with my Charge 3 and Samsung S7. Here is my story:

I noticed it was losing time Monday night when I got home. It was 4 minutes behind all the clocks in our house. I had walked around our house and used the time on my Fitbit to set them on Sunday so I thought that was odd. I open the app on my phone and it didn't sync. I restarted my phone and it synced. Yesterday morning, same thing, the clock was behind but this time restarting didn't get it to sync. I had to remove and add the device to my account. After lunch some thing, contacted Fitbit support. They had me remove it, restart it, clear user data, uninstall and reinstall the app on my phone. Now it won't even add the Fitbit, the device (I tried both my phone and computer) finds the tracker but the 4 digit code never comes on the Fitbit so I can add it. I just bought the Charge 3 last December and they all ready sent me a replacement in May because a bunch of the pixels went out in it.

I did contact support yesterday via chat and they were absolutely no help. They basically had remove the device from my account and re-add it. It takes several times for me to finally get the 4 digit code to appear on my fitbit. Support tried to blame my phone when it has been working for months.

Sadly, after being a fitbit users since May of 2010, I am considering switching to Garmin or Samsung. The quality and the customer service of fitbit has gone downhill. 😞 

[AlejandraFitbit]

Great to see you here, @saweiand.

I appreciate your feedback and the efforts in trying to fix this setup problem. I would like to know if you have tried the instructions provided in my previous post? If you haven't, I recommend trying those steps.

Also, which phone you have? You can check if it is compatible by checking the help article: Which phones and tablets can I use with my Fitbit watch or tracker?.

Let me know the outcome. 🙂

[saweiand]

@AlejandraFitbit  I have tried multiple things with support on the chat. I do have a compatible device. The problem is your product is junk. I will just continue to remove and re add the device when I want to sync until I find a good deal on another brand for black friday.

The Charge 3 worked fine with my Samsung s7 for almost a year. 

[Lucidanne]

Did you ever find a resolution for this?  Mine ran into the same issue at about the same time.  I couldn't get any help, so I ended up putting it in a drawer.  I do want to use it, though.  Any resolution for this issue?  I also have a Charge 3 and a Samsung S7.  It worked for a long time, but will no longer pair or sync.