Charge 3 won't receive notifications

[Matty13]

Hi there,

I'm getting no notifications thru to my fitbit, I've tried all your troubleshooting and none of them work, I only have it since Xmas. What can I do?? 

Moderator edit: updated subject for clarity

[SunsetRunner]

Is the device you are trying to sync to a supported device?

You can find a list of compatible devices here and here.

[MarreFitbit]

Hi there @Matty13, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. Thanks for taking the time to troubleshoot the notifications on your Charge 3 prior to contacting us. 

I was wondering the same than @SunsetRunner, is the mobile device you're syncing with included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you've not done so, please remove your Charge 3 from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Charge 3 as a new device and set up the notifications again.

Give this a try and let us know the outcome. 

[Matty13]

I've tried all of those things and still no messages or emails coming thru, it was working for the 1st few weeks after I got it but nothing the past 3 weeks or so, my device is on the supported list so I'm not sure what else to do. Iv a Huawei P30 pro

[Matty13]

Still nothing what are ye going to do. 

[MarreFitbit]

Hi there @Matty13, thanks for getting back. I'm sorry for the late response.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. However, our team hasn't heard back from you since 02/07, in order for them to address the syncing issue with your Charge 3, could you please reply back to the email they sent to you? Note that the case was created under the email address you use for your Community profile. 

Let me know if there's anything else I may do to help you in the meantime. 

[KimW7288]

 Having the same issue.... I've only temporarily solved the issue by uninstalling the app and reinstall. Log back in and re start the notifications settings as you did on set up. This happens every time I take the watch off or my phone is turned off and I have to do it all over again... Takes a couple of mins, so inconvenient.