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Charge 3 won't recharge

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‎10-06-2020 17:04 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-06-2020 17:04 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

Hi,

 

My charge3 has been refusing to recharge more than 5% the last few days.  I've tried all the various tips I can find (cleaned the connections, rebooted the fitbit both ways, & tried another charger.  It just gets to 5% and then just vibrates and displays "battery is not charging".  I purchased it 8 months ago, and assume the next step is to send it in to be fixed and/or replaced - but can't find online any instructions on how to proceed.  I live in New Zealand (so US info doesn't apply).  Whilst it's inoperational I've had to revert back to my old inspire (so my fitbit account is currently attached to that) but I'd really rather have my charge working again.

 

Angela.

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‎10-07-2020 19:44

‎10-07-2020 19:44

Welcome to the Fitbit Community, @Kahikatea.

 

I am sorry to hear your Charge 3 won't recharge. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I understand your concern about the warranty process, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. You can take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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