Charge 3 won't respond

[Jojo87]

I received my second replacement Charge 3 and all was going well for 2 days. Woke up this morning to it completely unresponsive. I have tried to charge it in case it was the battery but it isn't and it won't even reset. Really annoyed is an understatement as this is the second replacement I have received in the last month. 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Jojo87, thanks for stopping by. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3 and for your time while troubleshooting it prior to contacting us. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen that you've already spoken to our Customer Support Team  who gave the 50% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.