Charge 3 won't respond

[Lanagrundlingh]

Fully charged yesterday. Work this morning, then just died.  How do I get it working again?

Moderator edit: updated subject for clarity

[Username2507]

Plug into charger, press button on side for 15 seconds. Smiley face should appear.  Unplug from charger.

Mine did this two days ago and did it again yesterday.  Hopefully this isn't a trend of what is to come, today so far so good.

Good luck!

[MarreFitbit]

Hi @Lanagrundlingh, welcome to the Community Forums. 

I'd recommend restarting your Charge 3 as my friend @Username2507 has recommended. 😉

If the restart does not work, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let us know the outcome. 

[Lanagrundlingh]

Hi,

Thank you I tried both. I get the smiley face but nothing else.

It does not sync, says device not found.

It just vibrates.

Any other ideas?

Lana Grundlingh

[Lanagrundlingh]

Hi,

I did it. Get the smiley face but that is that.
Not syncing. Only vibrating all the time.

And you....any more problems?

Any other advise?

Lana Grundlingh

[MarreFitbit]

Hi there @Lanagrundlingh, thanks for getting back and following the tips and recommendations provided above. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to assist you. 

[marybeegee]

Same thing happened to me. First the clock face went black. Tried to restart many times with no luck. Just vibrations. Today just dead not even vibrating. Checked the app and it says it does not recognise the charge 3. What next?  

[tmdavis]

Same here