Hourly Activity Goal graph does not update

[jjmcgaffey]

This has happened multiple times; I finally got annoyed enough to post. Yesterday (for the first time in a week), I actually managed to get every hour - 250 steps in each of 13 hours. During the 13th hour (9:20 pm), when I hit 250 steps, I got the buzz and the image that said 13 of 13 hours and showing the full ring. Yay!

At that point I had about 5500 steps. I continued walking and doing things, and just before midnight I a) got over 10 minutes of activity and b) hit my goal of 8000 steps. I didn't sync - that is, I didn't open the app and check on it then. About half an hour after midnight, I opened the app; it shows 8064 steps, 27 minutes of activity... and 12 of 13 hours.

When I look at the graph for the missing hour, it says I only walked about 200 steps. But my Charge 3 recorded 250+ steps, since it said I achieved that hour. I have the Charge 3 set to both all-day sync and always connected; the app synced things that happened well after the hour in question (6-7 pm). What the heck? My phone is a Moto x4, Android 9; app version 3.8(20243440).

 

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @jjmcgaffey.

Thanks for troubleshooting this hourly activity  goal and for the screenshots. We have escalated this issue to our team. Once we have more information about it, we will be more than glad to share it. In the meantime, you patience and understanding will be much appreciated.

Let me know if you need anything else. 🙂

[Gail27013]

I walked 2000+ steps during the 5am hour this morning like usual but my Charge 2 did not give me credit for 250 steps for the hour. I try very hard to get all 14 hours of steps. The office job does not help this. I want the credit. I have to take the negative so I should get the positives too.