Charge 3 won't respond

[Devinchi]

I wasnt getting any notifications on my fitbit so I tried the different restarts and it worked for about a day and then I stopped getting notifications again.  I tried the restart once again and I got a smiley face on the display and then it went black and my charge turned off.  Now it doesn't respond to anything, no vibrations when its plugged in, no sensor lights on the back, restarts do nothing.  I think it's just dead and I'm not sure what to do.

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Is it fully charged?  If so and still a problem, contact Customer Support.

[MarreFitbit]

Hi there @Devinchi, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to contacting us. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your recommendation @cbwilsha.

Let me know if there's anything else I may do to help you in the meantime. 

[Anthonycross]

I’m having the same issue with my inspire HR what was the diagnosis with this problem because I’m pretty darn frustrated I just got this lil guy a few months ago.