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Charge 3 won't respond

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‎06-25-2020 13:00 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-25-2020 13:00 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

My Fitbit is only 2 months old and a couple of days ago just went off. Black screen and doing nothing. I have contacted the support and followed everything they sent but still nothing. It doesn’t appear to charge and doesn’t vibrate or anything. It came up at one point with a smiley for a few seconds and nothing since. It also isn’t connecting to my app at all. 

 

Moderator Edit: Clarified subject

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‎06-28-2020 05:47 - edited ‎10-11-2023 05:19

‎06-28-2020 05:47 - edited ‎10-11-2023 05:19

Hi there @Chorton27, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's recent behavior and for taking the time to troubleshoot it.

I've seen that our Support Team is still helping you with this regards. I'd recommend to keep the conversation with them as they'll know what's the next step to try. 

Maria | Community Moderator, Fitbit


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