Charge 3 won't scroll through the screen

[bxm]

 I cannot finger scroll away from face of Charge 3. All I can read is time and heart rate. Can't see further info on wrist, i.e.  whether I've done 250 steps or 2500 steps nor battery condition etc. However, when I go to my Ipad or phone everything sinc's normally.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @bxm! Thanks for making sure that your Charge 3 is syncing to your Fitbit app. I'll be glad to help!

Since the device is not scrolling through the screen, I'd recommend restarting it by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Let me know if the restart works. I'll be around, keep me posted! 

[bxm]

Bingo. It worked. Thanks.

BXM

[MarreFitbit]

Awesome @bxm! I'm glad to hear the restart did work. Thanks for sharing the outcome with me. 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a nice day!

[Dawnfleck]

I have it plugged into my computer but the screen doesnt show the battery icon. It is securely clicked in

[MarreFitbit]

Welcome on board @Dawnfleck! Please take a look at the help article Why isn't my battery charging? and follow the instructions provide there.

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Let me know if you need anything else.

[Forevermore1964]

Done as you said and worked thank you x

[MarreFitbit]

Hi there @Forevermore1964, welcome on board. 😉 I'm glad to hear that the steps recommended above worked for you. 

In case you have some spare time, I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[flowers31]

this does not work for me. my display is dim, i cannot scroll. i cannot restart my charge 3 using the button

[MarreFitbit]

Hi there @flowers31, welcome to the Community Forums. Thanks for the details provided and for taking the time to follow the recommendations I posted above.

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if you have any questions present. 

[flowers31]

well, something happened.. i call the support number, and now the light is
bright again and updated and scrolling!! thanks

Moderator edit: removed personal information

[MarreFitbit]

Awesome @flowers31! 

I would like to invite you to visit our Wellness & Health where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Ragdollie]

I tried these steps and it hasn't worked. I cant scroll. All I can see is the time

[Khitch47]

I tried the restart and my unit still won’t scroll.  
Thanks,

Kathy