help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't setup

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2020 07:28 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-17-2020 07:28 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

I've been trying for the last few days to pair my Charge 3 with my phone and I keep on getting a message saying it's unable to communicate with the Charge 3. I haven't used it for the past few months and it's displaying the incorrect date could that be the issue? 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-26-2020 10:47

‎07-26-2020 10:47

Welcome to the Community, @MichalG00.

 

If you are having problems pairing your unit, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there. Once you pair your unit, it will display the correct time and date.

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes