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Charge 3 won't setup

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‎07-17-2020 07:28 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-17-2020 07:28 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

I've been trying for the last few days to pair my Charge 3 with my phone and I keep on getting a message saying it's unable to communicate with the Charge 3. I haven't used it for the past few months and it's displaying the incorrect date could that be the issue? 

 

 

Moderator Edit: Clarified subject

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‎07-26-2020 10:47 - last edited on ‎05-13-2025 05:31 by Fitbit Moderator

‎07-26-2020 10:47 - last edited on ‎05-13-2025 05:31 by Fitbit Moderator

Welcome to the Community, @MichalG00.

If you are having problems pairing your unit, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there. Once you pair your unit, it will display the correct time and date.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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