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Charge 3 won't setup

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‎05-08-2023 20:12 - last edited on ‎05-09-2023 04:43 by Fitbit Moderator

‎05-08-2023 20:12 - last edited on ‎05-09-2023 04:43 by Fitbit Moderator

charge 3 won't complete set up. Get to the step that it says we found tracker but won't pair. Restarted my phone, Fitbit, force stop to the app too. Not sure what else to do. Also getting error can not pair with charge 3 make sure ready to pair

 

 

Moderator Edit: Clarified subject

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‎05-09-2023 05:13 - edited ‎05-26-2023 11:39

‎05-09-2023 05:13 - edited ‎05-26-2023 11:39

Hi there, @Blueandgold4lif. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎05-09-2023 05:32

In response to MarreFitbit

‎05-09-2023 05:32

Yes it did not work the steps they told me to do
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‎05-10-2023 06:19

‎05-10-2023 06:19

Happened to me too last year when i first tried syncing Charge 3 to my iPhone. Just kept trying and trying, don’t know how long it took, but it took weeks, so frustrating i wanted to throw it to a wall. First it can’t be recognized. Then after don’t know how many days, it got recognized but still won’t sync. Then it started to be recognized right away, but the code it sent doesn’t work. Then i kept getting the code easier, but it still won’t connect, until boom, code got accepted, and it synced. Asked help from support here and on reddit, nothing worked. Just followed the steps, did not do anything special, just kept trying and trying until one day it just connected. 

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