Charge 3 won't stop vibrating

[Darcisrockstar1]

I've reset and no change... customer service was no help.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Darcisrockstar1.

Thanks for troubleshooting this vibrating issue and thanks for the feedback about support. I recommend performing a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Let me know how it goes.