Charge 3 won't swipe

[Md28]

The touch screen won’t work to view anything else. It’s like frozen, what do I do to get it to work again? It just shows me the time.

Moderator edit: subject for clarity

[NellyG]

Try restarting your tracker several times. If that doesnt fix it you will need to contact Support.

Restart your tracker

[AlejandraFitbit]

Welcome to the Community @Md28 and @NellyG thanks for stopping by.

I am sorry to hear that your Charge 3 isn't swiping and would like to know if the instructions recommended by our friend worked? Are you able to swipe now?

Hope to hear from you soon. 

[Md28]

I am able to swipe I didn’t have to reset it. I changed the clock face and then it started working again so I changed my clock face back and it still working hope it doesn’t do that again but Thanks for the help

Sent from my iphone

Michelle

[AlejandraFitbit]

Thanks for the information @Md28. I am glad to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 

[DS83]

So weird. Changing the clock face really helps in making the swipe feature work again. Thanks for posting that solution.

[AlejandraFitbit]

It's great to see new faces @DS83, welcome!

I am glad to see that the instructions provided here helped and that your Charge 3 is now working.

Let us know if you need anything else. 

[Ryann21]

Hi, just picked up a charge 3 and it has the same issues. No swipe feature. It just says go to Fitbit/setup.

I've tried the reset several times as recommended above and still nothing.

Seems like this is a common problem.

[CaronM]

Changed my clock 3 times, restarted 3 times, no luck