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Charge 3 won't swipe

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‎01-22-2020 21:22 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-22-2020 21:22 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

I bought my Charge 3 on Jan 11th and received it several days ago. It syncs fine, measures my heart rate, etc, but the swiping will not work.

 

I can swipe up to view my various stats and sometimes I can swipe down to view notifications. I have never been able to swipe left to view my apps. I have restarted my tracker by charging it and holding the button until I see the smile face multiple times.

 

 

Moderator edit: subject for clarity

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‎01-23-2020 05:04

‎01-23-2020 05:04

It's great to see you around, @FilteredRiddle.

 

Thanks for troubleshooting this swiping issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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