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Charge 3 won't swipe

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‎06-25-2020 12:44 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-25-2020 12:44 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

When I swipe the screen on Fitbit, it won't go to a different screen. Stays on the main screen so I can't check steps etc... I can't swipe to go to exercise, weather etc..

 

Moderator Edit: Clarified subject

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‎06-27-2020 17:48 - edited ‎10-11-2023 05:35

‎06-27-2020 17:48 - edited ‎10-11-2023 05:35

Hello there @DaveD1977, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen not responding to touch. 

If you haven't done so yet, I'd recommend restarting your Charge 3 as follows:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-27-2020 17:48 - edited ‎10-11-2023 05:35

‎06-27-2020 17:48 - edited ‎10-11-2023 05:35

Hello there @DaveD1977, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen not responding to touch. 

If you haven't done so yet, I'd recommend restarting your Charge 3 as follows:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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