Charge 3 won't switch on

[Akshanja]

I tried the 8 second tip, got the smiley face, but my Fitbit Charge 3 won’t come on.  The app says there is an update available so I tried that, but nothing happened. It worked fine but abruptly stopped. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Akshanja.

I am sorry to hear your Charge 3 tracker won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker, I recommend doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

You may also try changing a clock face: How do I change the clock face on my Fitbit device?

You can confirm the steps to update your device at How do I update my Fitbit device?

Let me know how it goes, I'll be around. 

[Akshanja]

Issue not solved

[LiliyaFitbit]

Hi @Akshanja, thank you for your reply.

I am sorry to hear the issue persists. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

Let me know if you have any questions.