White line

[EvlDedHed83]

Just bought a brand new charge 3. It gets me through set up and then displays a white horizontal line instead of a clock face. I tried reset, no luck. No updates found. Tried to change clockface, unable to change due to needing an update I can't find. Very frustrated.

[apappas]

That happened to me.  I charged my new fitbit using my computer usb port, and I got the white line.  So I uninstalled the fitbit app on my phone and reinstalled the latest version. I deleted the problem fitbit device from my phone. Then I plugged the fitbit into a wall charger and re initiated it by holding down the side-button for over eight seconds.  Then I charged it to full capacity.  Finally, I reinstalled the device on my phone.  Everything works fine now. 

[EvlDedHed83]

Thanks, I figured out it was actually my phone that was causing the issue.
I restarted my phone and went into the app and was able to update the
fitbit finally. Hopefully this helps anyone else who had the issue.