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Charge 3 won't sync and Fitbit down for maintenance

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‎11-04-2020 11:06 - last edited on ‎11-05-2020 13:18 by

‎11-04-2020 11:06 - last edited on ‎11-05-2020 13:18 by

My fitbit isn't syncing I've tried restarting my phone, restarting the fitbit. I've tried repairing but every time I try it says fitbit is down for maintenance. Help please 

 

 

Moderator edit: subject for clarity 

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‎11-04-2020 14:33

‎11-04-2020 14:33

Mine is constantly failing to sync. Ive followed all guidelines and trouble shooting, re syncs for cple minutes then fails again. Absolutely ridiculous. 

 

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‎11-05-2020 13:18

In response to Colettecollo

‎11-05-2020 13:18

Welcome to the Fitbit Community, @Triznite08 @Colettecollo.

 

I am sorry to hear your Charge 3 trackers are not syncing. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. Please give one more try to the following steps:

 

  1. Turn off other Bluetooth connections that are nearby.
  2. Verify if the Fitbit app is updated to the latest version. See this link.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Restart your Fitbit with the steps from this help article.
  6. Open the Fitbit app and try to sync your tracker.

For complete troubleshooting instructions, see Why won't my Fitbit device sync? 

 

Let me know how it goes.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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