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Charge 3 won't sync automatically

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‎10-20-2020 18:29 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

‎10-20-2020 18:29 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

I have to manually synch now - it used to synch automatically!  How to fix?

 

 

Moderator edit: updated subject for clarity

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‎10-21-2020 05:28

‎10-21-2020 05:28

Hi @dcoish, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 needs to be synced manually.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, under the subject "How do I sync my device with the Fitbit app?".

 

Finally, monitor your tracker during the next 24 hours and see if it syncs automatically.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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4 REPLIES 4

‎10-21-2020 05:28

‎10-21-2020 05:28

Hi @dcoish, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 needs to be synced manually.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, under the subject "How do I sync my device with the Fitbit app?".

 

Finally, monitor your tracker during the next 24 hours and see if it syncs automatically.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-24-2020 08:34

‎10-24-2020 08:34

Well, no change.  I still have to manually synch from my phone every single time.  

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‎09-10-2021 01:41

In response to JuanJoFitbit

‎09-10-2021 01:41

How do I restart charge 3

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‎09-10-2021 07:03 - last edited on ‎02-21-2024 05:26 by Fitbit Moderator

In response to Jumbo9876

‎09-10-2021 07:03 - last edited on ‎02-21-2024 05:26 by Fitbit Moderator

Hello everyone. @Jumbo9876 Welcome to the community forums. 

To restart your Charge 3, please visit this help article for instructions: How do I restart my Fitbit device?

Wilson M. | Community Moderator, Fitbit.
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