Charge 3 won't sync properly

[Laurana23]

My charge 3 won't sync when I try to sync it. It only will sync early in the morning and it's stuck on mountain time. I've reset my charge 3 and also uninstalled and reinstalled the app, it hasn't worked.

Moderator edit: format

[JuanJoFitbit · Accepted solution]

Hi @Laurana23, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it won't sync properly only in the morning. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your tracker and see if the issue gets fixed.

Keep me posted on the outcome.

[Laurana23]

It worked! My charge 3 is working again thank you! 

[JuanJoFitbit]

Hi @Laurana23, that's great news! I'm so glad to hear that your Charge 3 is working properly now. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀