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Charge 3 won't sync sleep record

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‎05-19-2020 13:57 - last edited on ‎09-16-2020 19:53 by

‎05-19-2020 13:57 - last edited on ‎09-16-2020 19:53 by

I recently upgraded to Premium and since then the syncing has been pretty sketchy. Today I cannot get the sleep record to sync to the app or dashboard. Everything else is sinking but not the sleep.

 

I have rebooted the device, uninstalled and reinstalled the app on my phone. Took forever to get logged back in again, but still no sleep record syncing from the device to the app. I am about to cancel the Premium and go back to the free version because it seems to work a whole lot better and give me more sleep information than the premium.

 

 

Moderator Edit: Clarified subject

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‎09-07-2020 08:34 - last edited on ‎06-30-2025 07:43 by Fitbit Moderator

‎09-07-2020 08:34 - last edited on ‎06-30-2025 07:43 by Fitbit Moderator

Welcome to the Community, @CathyHenry.

Thanks for troubleshooting this sleep issue. Can you please be more specific about the problem you are having with your information? Are you able to see your sleep data now? Are you able to see the info on the tracker?.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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