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Charge 3 won't sync with iOS

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‎08-09-2021 12:43 - last edited on ‎08-11-2021 17:41 by Fitbit Moderator

‎08-09-2021 12:43 - last edited on ‎08-11-2021 17:41 by Fitbit Moderator

No!  Having same issues with my Charge 3

 

 

 

Moderator edit: subject for clarity/label 

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‎08-11-2021 17:43 - edited ‎08-11-2021 17:44

‎08-11-2021 17:43 - edited ‎08-11-2021 17:44

Hello @nmclean. Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the information. If your Charge 3 isn't syncing, I'd recommend making sure that you've followed all the recommended tips in this help article: Why won't my Fitbit device sync?

 

If you receive any error, it would be great if you can provide more details. On a side note, I've moved your post to the Other Charge Trackers board to keep our forums organized. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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‎08-13-2021 01:29 - last edited on ‎08-13-2021 06:52 by Fitbit Moderator

In response to WilsonFitbit

‎08-13-2021 01:29 - last edited on ‎08-13-2021 06:52 by Fitbit Moderator

My Fitbit eventually syncs but I need to go into Bluetooth setting, forget the device and re-pair every single time I want to sync. It is beyond frustrating and I am beginning to look at other brands of fitness trackers. I have been a Fitbit user for several years. 

 

 

Moderator edit: format

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‎08-13-2021 06:45

In response to nmclean

‎08-13-2021 06:45

I’m having the same issue and am also extremely frustrated. App needs an update to fix this bug!

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‎08-13-2021 06:52

In response to Sslayton

‎08-13-2021 06:52

@nmclean Thank you for your reply. @Sslayton Welcome to the community forums. 

 

@nmclean, @Sslayton I'm sorry for the experience and thank you for following the suggested tips. Since the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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