Charge 3 won't sync

[Marcasite]

I'm not really sure if this is a problem on my end or what, but even with my charge 2 I struggled to have it sync up properly when I wanted, but now with the charge 3 I am having a lot of issues connecting to my phone. Firstly, I cannot pair it to the Bluetooth of my galacy S9 (I've still got space) - like it is found under nearby connections but will not actually join my other paired devices.

Secondly, even after restarting both my phone and the Fitbit, logging in and out of the app, I cannot get my charge 3 to syncsync  the app itself. All I get is "sync is scheduled..." I  was able to change watch faces, but the app still hasn't recognized any of the steps I got yesterday or the day before. 

Any tips on how to fix it?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Marcasite, it's nice to have a new member here! I have gotten this message twice "Your sync has been scheduled and will start soon". And I have tried the following:

• Make sure that your Fitbit app is up-to-date
• Log out from your Fitbit app
• Force quit the app
• Restart your tracker
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Sync again

If the issue persists, please see: Why won't my Fitbit device sync?

Let me know the outcome! 

[MassDAD]

New firmware still hasn't addressed the syncing issues with Android Motorola phones.  C2 works perfect as does every other bluetooth device, except my brand new $150 tracker.

Seriously FitBit?  On a pre-order rollout!?!

[dsmith2038]

I've restarted phone, Fitbit Charge3, app, removed the Charge 3 from the app and tried to sync to it again and NOTHING!!!

I've only had the Fitbit Charge 3 for a few days-WTH!!!! Mine was also a preorder, this is not the way to keep customers

[dsmith2038]

FYI, same happens on my Ipad and Android phone

[Tiara808]

I'm glad I'm not the only one.. This is my dilemma right now. I bought the charge 3. So I tried to sync with my app which already had my charge 2 on it. It didnt. So I deleted my charge 2 and proceed to set up charge 3 now I have that up and going now my charge 2 wont connect to bluetooth or set up to fitbit after trying and failing to reset charge 2. I feel like a fool. Hopefully someone can fix this problem and not just send a pre written link that doesnt help at all.

[SunsetRunner]

Same issue with a moto e4. I have to restart the device every time I want to pair. Sometimes I also need to restart the apo or the phone. If this isn't resolved I will have to return it.

Edit: I can't even sync after restarting the band!

[SunsetRunner]

Upon closer inspection, resetting the band doesn't fix it.

[Tiara808]

I've done everything imaginable and nothing works.. my new plan is to wait till my charge 2 dies then hopefully it will work when I try to sync it again.. 

If that fails I guess I will just have to manually log steps. This whole thing is so frustrating and the fact that no one can give you straight answers just links doesnt help. 

I wish they had a store  a place we could take it to so they could help us in person. 

[Zellys]

My Charge 3 was a preorder and has not sync'd properly since setup. If there was a way to return it and get my money back, it'd be on it's way immediately. My charge 2 and my aria have both performed flawlessly for nearly 2 years. To describe me as disappointed would be an understatement. Back to the Charge 2, and the Charge 3 is headed for the junk drawer.

[mrkcyn]

---

@Zellys wrote:

My Charge 3 was a preorder and has not sync'd properly since setup. If there was a way to return it and get my money back, it'd be on it's way immediately. My charge 2 and my aria have both performed flawlessly for nearly 2 years. To describe me as disappointed would be an understatement. Back to the Charge 2, and the Charge 3 is headed for the junk drawer.

---

Go to Fitbit Returns & Warranty. You have 45 days to return. 

[SunsetRunner]

I contacted help. Since the moto E4 isn't on their list there is no guarantee they will get it working. Started the return process last night. Fitbit needs to provide some type of disclaimer that they don't support all but a handful of phones. This issue has also has been affecting people with supported phones, but at least with those they say the issue will be fixed.

[ehink]

I am having the same issue, with a note 8. was syncing fine, and for past couple of days it has not been able to sync. Have been having issues with messages reliably reaching the device. 

[epmeehan]

I have the same problem and have wasted hours trying to fit it - time to return the charge3

[YesIAmSassy]

So-installed the newest update to the firmware for Charge 3-Android software for fitbit wont sync.

Bluetooth for the phone finds this device without issue-it even says "we found your tracker" when i try to re add the charge 3 after i have  no success with syncing to it when it already shows in my devices.

This is horrible!!

Then of course it just times out and tells me to make sure it is close by (ON TOP OF THE PHONE) and that it is charge (100%) and to try again...over and over and over again....i have had it for about a mnth and i am ready to ship it back and use another company's device

[epmeehan]

Printing out my return label for amazon

[Jeanlang]

My charge 3 won't stay in sync with the app for more than 3 days. Then it takes about an hour to get it to pair up after you remove it like it says in help. So sick of this wish I had not upgrade. 

[whitlow]

I wonder what phone will work with this Fitbit 3? Looks like less work with it than do!!! What a to off customer service will do nothing but give you work arounds that will not work. 

[VinceLop]

I may have stumbled on the cause of this synching problem.  I just received my Charge 3 yesterday and set it up using my iPad.  I experienced no synch issue with the iPad but it would not synch with my Samsung S8.  Coincidentally, I started a software update on my iPad and while it was rebooting the Fitbit started synching with my phone but would no longer synch to the iPad.  I played around a little and noticed that if I turned off bluetooth on the phone, it would start synching to the iPad.  It would then not successfully synch to the phone.  So to me, it looks like the Fitbit Charge 3 can only successfully pair to one device at a time.

Hope this helps.

[JenniferRN]

Worked for me. Thanks. I have the charge 3 and pixel 3. I have had this 2 weeks and I am worried about all the issues now that mine stopped syncing today .Wondering if I should return .