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Charge 3 won't sync

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‎01-07-2020 05:57 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-07-2020 05:57 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

Hi, can anyone help please. I have a Charge 3 which I'm trying to connect to my Huawei Y6 2019 phone. It connected for a couple of days but I had to restart my phone every morning before I got notifications. I've tried everything but now I can't connect at all! 

 

 

Moderator edit: subject for clarity

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‎01-08-2020 08:11

‎01-08-2020 08:11

Welcome to the Forums, @Jax68.

 

Thanks for troubleshooting this syncing issue. If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-09-2020 03:50

In response to AlejandraFitbit

‎01-09-2020 03:50

I have tried everything on trouble shooting, restarting my fitbit and phon, tried the test call too. Nothing helps. Very frustrating! 

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