Charge 3 won't sync

[bmor65]

I just had the must frustrating, not helpful interaction with the Fitbit Chat assistance. My Charge 3 is 5 days away from being 1 year old and last week it stopped syncing with my phone (can't locate device error message) and started losing steps.

I tried all of the online fixes and even took my phone to the AT&T store today to have it checked. Today I contacted Fitbit help and again when through all of the possible fixes and then I'm told that this is a known issue and they are working on it.

The representative doesn't know when it became a known issue and does not know when it will be resolved... just that I should keep checking back. In the meantime I have to do a long shutdown every single time I want to sync my Fitbit.

Oh... and it is definitely not a warranty issue. Of course.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @bmor65.

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue, also thanks for the feedback provided here.

Regarding the syncing issue, as you were mentioned, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

In the meantime, let me know if you need anything else.

[psalmplayer]

Did this syncing issue for the Charge 3 ever get resolved?? Mine was doing fine until the last few days. I've tried all the different help suggestions. If you have a fix it would be appreciated. Thanks.

[ellenwerner]

About a week ago, my charge 3 stopped syncing on my I phone 7 plus. Then it went to calories. Got a new iPhone 11 today and same issue. Had Fitbits for 4 years and ready to go with Apple if I cannot resolve issue