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Charge 3 won't respond

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‎01-22-2020 19:55 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-22-2020 19:55 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

Just unboxed my charge 3 a few hours ago. First screen was dead so charged it for 2 hours. Now I get the smile. Smile won’t go away. I’ve done the shirt reset didn’t work and then the 15 second reset. Still a smile when it finally comes back on. Should I just leave to charge over night? Or is there another issue. Didn’t have these problems on the wife’s charge 3 last month. 

cheers. 

 

 

Moderator edit: updated subject for clarity

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‎01-22-2020 19:58

‎01-22-2020 19:58

Leave it to charge overnight and try again tomorrow. 

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‎01-23-2020 06:09

In response to Mtm16

‎01-23-2020 06:09

Hello there @JasonL77, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshooting your Charge 3 prior to contacting us. 

 

We recommend to charge your tracker via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter.

 

For best results, don’t leave your device plugged in on the charger longer than overnight. If you believe that your Charge 3 is not charging, please check: Why isn't my Fitbit device's battery charging?

 

Thanks for trying to help @Mtm16.

 

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


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