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Charge 3 won't sync

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‎02-03-2020 20:29 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-03-2020 20:29 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

My Fitbit Charge 3 wont sync! I am tired of restarting my phone, closing and opening the app again, clicking on "sync now" every two seconds. Why wont the device sync? What is the function "all-day sync" for anyway?

 

And now the most recent problem that I'm having is that it synced the data from today but not the data from the previous days. That is: it only synced the days when I checked the app, but it wont sync history data. How can I solve this?

 

I am really disappointed that such a basic function does not work properly.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎02-03-2020 23:13

‎02-03-2020 23:13

Hi @mgondim  What phone are you using? Syncing problems are very frustrating. Have a look at THIS Help Article in case there is something there you havent tried

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-05-2020 10:11

‎02-05-2020 10:11

Welcome to the Forums, @mgondim and @NellyG, thanks for the input.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. I was able to see here that our friend @NellyG provided some instructions in order to fix this syncing problem. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-05-2020 12:58

In response to NellyG

‎02-05-2020 12:58

Done this MANY TIMES

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‎02-05-2020 17:33

In response to AlejandraFitbit

‎02-05-2020 17:33

I am having similar issue where my charge 3 isn’t located - I’ve reset everything, followed the instructions to the letter, and due to being unable to sync my watch has lost 3 hours and I’m unable to change the time as I can’t sync!!! 

Do I just return my Fitbit to place of purchase or is there an actual fix for this??

I’ve sent three emails Regarding this and no response as yet - HELP!!! PLEASE!!!

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