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Charge 3 display and syncing issues

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‎02-02-2020 03:47 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-02-2020 03:47 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

I have tried all the suggestions on how to get my Charge 3 to sync with no results and now the display is faded with vertical white lines and time is running an hour slow.

 

 

Moderator edit: subject for clarity

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‎02-03-2020 05:07

‎02-03-2020 05:07

It's great to see you around, @Nicki67.

 

Thanks for troubleshooting this syncing issue. If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there. After you get your tracker to sync, it will display the correct time.

 

Now about the display, follow the steps in this post.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-03-2020 07:02

In response to AlejandraFitbit

‎02-03-2020 07:02

I have tried all the troubleshooting suggestions to get my tracker to sync and also the long restart to fix the screen issues nothing has worked 

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