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Charge 3 won't sync

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‎04-22-2020 17:29 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-22-2020 17:29 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

My replacement Charge 3 is having issues staying connected to my phone. I've lost valuable data because I have to disconnect and reconnect the device at least once a week. For the past few days, I'm not losing time everyday. This replacement is horrible. My old one was much better not sure what the deal is and how to get this one consistent like my old one was. 

 

 

Moderator edit: subject for clarity

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‎05-06-2020 10:22

‎05-06-2020 10:22

Welcome to the Community, @RottenRott.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this syncing issue. If you are having problems with keeping your tracker connected to your phone, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there. Once you keep your tracker connected, it will show the correct time.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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