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Charge 3 won't sync

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‎04-30-2020 12:08 - last edited on ‎09-17-2020 11:01 by Fitbit Moderator

‎04-30-2020 12:08 - last edited on ‎09-17-2020 11:01 by Fitbit Moderator

My Charge 3 replaced last July. Two months ago it started losing time and wasn’t syncing with App. Now cannot sync it at all. Tried with 3 different phones so definitely not my phone. Cannot get any satisfaction from Customer Service. Very disappointing. 

 

 

Moderator Edit: Clarified subject

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‎06-14-2020 07:59

‎06-14-2020 07:59

Welcome to the Community, @Ann-1963.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. If your tracker isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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