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Charge 3 won't sync

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‎04-30-2020 18:53 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎04-30-2020 18:53 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

Hi there, since i have received my replacement Charge 3 it will not sync, i have tried everything, rebooting, restarting.. nothing seems to work, i can't even find the place on the fitbit to even try to sync anymore? it just keeps saying it refreshing and nothing happens.

 

so very Frustrated with this

Shelly from Canada

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‎06-12-2020 11:22

‎06-12-2020 11:22

It's great to see you around, @Pandabare57.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. If your tracker isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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