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Charge 3 won't sync

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‎05-10-2020 12:05 - last edited on ‎09-17-2020 09:38 by

‎05-10-2020 12:05 - last edited on ‎09-17-2020 09:38 by

Since updating my iPhone and iPad with the new software today my Charge 3 will not sync with either device, I have emailed support but any one else have this issue. I updated the app on my phone but as a consequence have lost all the old data.

 

 

Moderator Edit: Clarified subject

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‎07-23-2020 08:49

‎07-23-2020 08:49

Welcome to the Community, @chrissynp.

 

I appreciate all the efforts in trying to fix this syncing issue. If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-24-2020 00:50

In response to AlejandraFitbit

‎07-24-2020 00:50

This was a problem about 6+weeks ago and I had help from your customer
service at that time.

I do not know why you are asking me this now
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‎07-24-2020 02:03

In response to chrissynp

‎07-24-2020 02:03

Hi Chrissy,

 

You may find some support or explanation why your Fitbit has stopped syncing in this thread..

 

https://community.fitbit.com/t5/Charge-3/Charge-3-Firmware-Release-1-88-11/m-p/4384238#M155569

 

We've determined that most people do not yet have the new update, but many people are still having syncing issues. 

 

I'm chasing customer services with mine. Apparently my warranty is void because my handset is too new they haven't tested it for conformity yet... 

 

Have a good read. Lots of dissatisfied customers in the same position of you! 😞 

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