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Charge 3 won't sync

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‎05-15-2020 14:59 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

‎05-15-2020 14:59 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

Hello. I just got a Charge 3 a week ago. I have went out for walks 5 days this week and it has only saved 2 days worth of data. 

 

This is really a bummer as I wanted to look at my overall. Is there something I did wrong. I have my walking goal set to 5 days. TIA

 

 

Moderator Edit: Clarified subject

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‎08-21-2020 07:40

‎08-21-2020 07:40

Welcome to the Community, @Hopelouise.

 

It sounds that your tracker isn't syncing. If this is the case, I recommend checking the help article: Why won't my Fitbit device sync? and follow the instructions provided there. After syncing your device, check if your information is there.

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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