Charge 3 won't sync

[WendyleeH]

After fixing one problem with my charge 3 i now have another. It won't sync. This is ridiculous, I've tried to reboot etc nothing happens. As i said, too many issues. My consumer rights say something has to be "fit for purpose". Only purchased in October. Does anyone else have this not syncing problem? Thanks in advance. 

[StumpyJoe]

Mine stopped syncing at 2:47 pm and I can’t get it to sync since. Unpaired. Rebooted. Rebooted phone. Uninstalled app. Moto 5 I think running Android 8.1.0. Unrelated, but it seems consistent that every other update to the Android FitBit app hoses. The symptoms are my stats on dashboard don’t refresh unless I first force stop the app and go back in. In the IT industry we like to call these regressive updates.

[D4gm4r]

Twitter is full of it. A lot of people are having this problem after fitbit latest update

[WendyleeH]

Do you know if fitbit monitor this help site or do we have to contact them. 

[D4gm4r]

Fitbit is aware of this problem. Hopefully they come with a quick solution 

[sweeter28]

I am having the same issues. One day it works, the next not. This has been an ongoing issue. I follow all the steps daily because it won’t sync. Fitbit I am tired of this. I’m not spending hours to get this to work.  There is a real problem with the charge 3 and it needs to be fixed. You come out with charge 4 now and it will have the same problems. If you want to sell your product you need to address the issues with them. You have lost me as a customer.

[D4gm4r]

ALL Fitbit devices having problems.

reporting is possible at https://downdetector.com/status/fitbit/

[Kfandrey]

Also having the same issue, chatted with their live chat and they tried to tell me I wasn’t syncing my app when clearly I was trying that’s why I was even on the chat LOL. And then said they are fixing the problem and they ended the chat. So hopefully it’ll be fixed soon.

[Banksie]

Mine finally syncing again so they must have fixed issue😀

[WendyleeH]

yes mine is syncing now. 

[Chows]

I am so disappointed With this charge 3.  The charge 2,never had these issues of not syncing .  Message keeps telling me no matter what I do that my charge 3 can’t be found. And forget about all day syncing. Sooo unhappy.

[MargaretAE]

I have tried all the suggestions with restarting, uninstalling, etc and am still stuck on the “connecting to tracker” screen. One more try tomorrow and then I am ditching it for Apple Watch. They at least have a customer service department that responds. Really disappointed with Fitbit.

[WendyleeH]

Yeah i feel your pain. I'm just waiting for the next problem. Yes i sound pessimistic i know but it's just been one problem after another. 

[JRBelfast]

I bought my Charge 3 in early April 2020 and have had to uninstall the app every week. It won't sync, isn't logging steps or heart rate when using GPS (arm not moving as pushing pram) and this weeks new fail is that I can't manually add exercise.

When you spend £120 you definitely expect it to work better than the £20 one I've been using previously. 

[Chows]

All my syncing and tracking issues are resolved except for the fact that my iPad is now consistently syncing but my iPhone can’t find the charge 3. I gave up. Otherwise life is good.

Sent from my iPad

[SachW]

Hi there, I just bought my Charge 3 last week after my Alta (that I had for 4 years died on me) and it sync and paired straight away. 2 days into wearing it I hadn't looked at the app until this morning and realised none of the steps/activity I had been doing were recorded. I also tried to resync, apparently there was an issue with that, took off all my devices that I use bluetooth for on my iphone and unistalled the app, turned on/off my phone. All that is suggested and it still isn't syncing. I want my money back!

[ClaF]

Great a Tracker that doesn't track, it's one main job & it fails to do it so not really sure why I should wear it! Having already had to get one of our FB replaced due to the Black screen of death, this really reinforces my faith in the Company 😞

[Chows]

I hear you! You should be able to get a replacement from the manufacturer. I don’t understand why the charge 3 is so fraught with problems. What you describe is why I had to get my recent new charge 3. All functions are working today .we will see how tomorrow goes. My charge 2 was much more reliable.
C
Sent from my iPad

[LunaEkarya]

Yep... trying to fix one issue and now it won't sync. This fitbit is quite disappointing so far, not gonna lie.

[ClaF]

Another new unit on it's way, last week my wife's had to be replaced due to Black screen & I've now just finished with Live Chat- one of the solutions was to remove my FB from my account & re-attach...Guess how that turned out ! App finds FB but unable to connect. Result is a new unit, no way am I taking 50% off of a new product!