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Charge 3 won't sync

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‎05-24-2020 07:34 - last edited on ‎10-07-2020 11:09 by Moderator Alum

‎05-24-2020 07:34 - last edited on ‎10-07-2020 11:09 by Moderator Alum

My Charge 3 no longer updates automatically with the app, it no longer recognizes my network and will not recognize my steps, HR, hours or movement etc... I have uninstalled and reinstalled twice and nothing works. Help

 

 

Moderator Edit: Clarified subject

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‎10-07-2020 11:10 - last edited on ‎06-30-2025 07:50 by Fitbit Moderator

‎10-07-2020 11:10 - last edited on ‎06-30-2025 07:50 by Fitbit Moderator

Welcome to the Community, @Terita.

Thanks for troubleshooting this syncing issue. If you are having problems connecting your tracker with your phone, I recommend checking the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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