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Charge 3 won't sync

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‎05-26-2020 11:14 - last edited on ‎10-11-2020 10:30 by Moderator Alum

‎05-26-2020 11:14 - last edited on ‎10-11-2020 10:30 by Moderator Alum

Hello, I am struggling to get my Charge 3 to sync with my Sony Xperia Z. It may sync over night or for a couple of hours during the day but then it cannot be found and I keep getting the message that I need to link a Fitbit to the app in order to use the app, version 3.21.

 

I had switch Bluetooth and WiFi on and off, Force stop on the App and even uninstalled/re-installed it to. What are the methods I should be doing to get it to sync and hopefully stay connected through the day? I have always connected selected and have even the Fitbit app listed as one of the power saving exceptions. 

Thanks

 

 

Moderator Edit: Clarified subject

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‎10-11-2020 10:31 - last edited on ‎06-30-2025 08:12 by Fitbit Moderator

‎10-11-2020 10:31 - last edited on ‎06-30-2025 08:12 by Fitbit Moderator

Welcome to the Community, @Bobster_13.

Thanks for troubleshooting this syncing issue. If you are having problems connecting your tracker with your phone, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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