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Charge 3 won't sync

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‎07-30-2020 11:26 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎07-30-2020 11:26 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

I am struggling with Charge 3. I have done so many things that the Fitbit team asked and still not syncing and information recorded is not right and it keeps loosing time. Have little support from Fitbit. Only 7 months old. Should I have this much trouble 

 

 

Moderator Edit: Clarified subject

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‎08-31-2020 08:28

‎08-31-2020 08:28

Welcome to the Community, @Amulet.

 

Thanks for troubleshooting this syncing issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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