help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2020 17:20 - last edited on ‎10-28-2020 06:07 by Fitbit Moderator

‎10-27-2020 17:20 - last edited on ‎10-28-2020 06:07 by Fitbit Moderator

My Charger 3 stopped syncing last Thursday. I tried everything here and then disconnected from the App and told it to relink to the Charge 3. I tried it twice and it still doesn't link.  Not impressed with my Fitbit anymore.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎10-28-2020 06:06

‎10-28-2020 06:06

Hi @nvmom, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 stopped syncing. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your Charge 3 as described in this help article. After this, try setting up your tracker from scratch and see if it connects with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎11-01-2020 19:12

In response to JuanJoFitbit

‎11-01-2020 19:12

It still doesn't work.  The Fitbit provided the number which I entered into the app.  It said it was working, but taking a while for at least a half hour and now it shows 'Not working?  Make sure it is charged, etc.'  I disconnect the cable from the Fitbit and it shows the main screen fine - date time, steps and heart rate.   This is the same thing that happened before I entered my case in the community.   What do you suggest I try next??

Best Answer
0 Votes