Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't track my sleep data

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

Only tracks half my night sleeps

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Hi there, @Josworld. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 3.

I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading. The band should feel secure but not too tight. 
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

If the above doesn't work, may I know if you've noticed inconsistencies in your heart rate readings during the day? If so, please see What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

Hi there, @Josworld. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 3.

I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading. The band should feel secure but not too tight. 
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

If the above doesn't work, may I know if you've noticed inconsistencies in your heart rate readings during the day? If so, please see What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer