Charge 3 won't turn on or sync

[Kat1328]

My wife's charge 3 fit bit screen is dark. Have tried a) of the suggestion to reboot it. It will not light up or connect to app. It was purchased less than a year ago.

Kat1328

Moderator edit: subject for clarity 

[okbotto]

Mine is doing the exact same thing today.  It was fine at 8am and then it went dark.  Unable to reset in clock face mode because it's been "switching" for the past 6 hours. Pressing the side button to reset equals a bright smiley face, then it turn to a very difficult to see smiley face.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kat1328 @okbotto.

@Kat1328 I am sorry to hear your wife's Charge 3 won't turn on or sync. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@okbotto Thank you for sharing the details of the issue with your Charge 3 screen. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep working with them. 

Have a great day!