11-11-2020
17:29
- last edited on
11-12-2020
12:54
by
MatthewFitbit
11-11-2020
17:29
- last edited on
11-12-2020
12:54
by
MatthewFitbit
When I perform mindfulness exercises through the Fitbit app, the heart rate tracking is not done simultaneously on the Charge 3 tracker. At the end, the app only says something on the lines of "please wear your tracker during this..." even though the tracker is already in place.
11-12-2020 04:24
11-12-2020 04:24
Hi @Ashrut, welcome to our Fitbit Community. I'm sorry to hear that the Mindfulness activity done through the Fitbit app doesn't record your Charge 3 data.
Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, log out of the Fitbit app, restart your phone, open the app and log in. After this, restart your Charge 3 as described in this help article.
In addition, I'd like to share this help article, which explains how the Mindfulness feature works.
Finally, monitor the Mindfulness activity again and see if it records the correct data.
Keep me posted on the outcome.