Other Charge Trackers

Do you have a broken wristband?

See the following to understand your options regarding a broken wristband on your Fitbit tracker: In-warranty customers: Most customers who live in the United States, UK, and Europe can file a claim online. Check your eligibility to file an online ...

Resolved! Charge 3 screen won't respond

My device was fine up until yesterday when after syncing a new silent alarm the screen stopped working. The device is full charged and I have tried restarting it by holding the left button down for 8 seconds while in the charging clip. The device v...

Resolved! Charge 3 won't charge

Tried the 8 sec and 15 sec restart instructions. No luck. Vibrates when hit button but screen is blank. Got it 2 weeks ago and has worked great...until it didn’t. Help—I need my step counter! Moderator edit: updated subject for clarity

Resolved! Charge 3 battery draining quickly

I just got my Charge 3 about 2 weeks ago. Over the past few days, I have had issues with its battery draining and needing to be charged less than 24 hours from the last time I charged it. I really enjoy using the Charge 3, but am getting annoyed havi...

Two entries for the same run?

I've just done a run and manually started the app on my phone. Whilst running autotrack commenced on my C3 on my wrist. I know have two records for the run, both mapped but one says 5miles and one says 4.23 miles.Which entry is correct? Surely they s...

Resolved! Charge 3 clock face won't load

I picked up a new Charge 3 today, but when I try to change the clock via the app I get stuck with an infinitely spinning loading icon. Moderator edit: updated subject for clarity

Won't sync or change date

My fit it has been inactive for quite a few months now I have recharged it I can't change the date on it or get it to sync to my phone please help

Charge 3 screen corrupted

Hallo, After my battery was running low the background of my Fitbit Charge 3 faded. Now it's grey with black and white lines. After charging and rebooting multiple times and deleting the user data and also updating the firmware. The screen stays th...

Charge 3-Black Lines

There are black horizontal lines that vary in width on my charge 3 screen display. I have tried the reset and long reset procedures as well as changing the clock face but nothing seems to help. Are there any other solutions to this problem? This is m...

Spotify on Fitbit Charge 3

With the latest firmware update for the Charge 4 I now have the ability to control Spotify from my wrist. My girlfriend still has the Charge 3 and won't be upgrading anytime soon. Are there any plans to bring Spotify to the Charge 3?

New charge 3

Just got the charge 3 today but I’ve had it charging for 10-15 minutes and nothing is happening.gold “spikes” in contact with the ports but nothing happening what am I doing wrong?

Resolved! Bands

Does the charge 2 bands work on the charge 4?

Charge 2 is not updating sleep data

My wife and I have had intermittent problems with the sleep data being updated. This usually occurs when we wake up, check the sleep data and then go back to sleep. When we wake up a few hours later, the dash board and sleep screen do not refresh w...

Black Screen

My Fitbit charge 2 worked fine yesterday, took off at 11pm last night still fine! Went to put in this morning and screen is black...green lights still flashing on the back...showing full battery on app and vibrates when I hold the button in! Tried a ...

Charge 3.

I am replacing my dead charge 2 with a Charge 3. What do I do? Do I just plug it in or do I have to download something.?

Cannot log into app on iPhone

Hello, day three and cannot log into app. I get error "Oops, something went wrong. Please try again. The operation couldn't be completed. (Network-bit. HTTPError error 1.) I have uninstalled twice, turned off and on bluetooth, and checked for app upd...

Charge 3 Screen

I have had the Charge 3 for about a year now. and all of a sudden in the past few months the screen kept getting lighter and lighter and now, it is not readable. my screen is failing. the charge 3 has only been out for 18 months. seems like the...

Versa 3 not receiving text notifications

My Versa3 won’t receive text messages- I thought it may have been my last phone (iphone6s) but have just updated to I phone 8 and after following all the instructions I am stil not receiving notifications on my fit bit

how to synch

How the hell do I get this thing to synch. Looked all over the web page for a synch button but don't see it.

Charge 2 stopped tracking sleep

My Charge 2 has stopped tracking sleep. Has not tracked any sleep at all for the past week. This is very frustrating. What can be done about this issue?

Syncing problem

My charge HR is not syncing for a very long time and I'm unable to understand why? And it is charged also. Help me

Resolved! activities

How do i remove a activity from the menu. Theres a couple of activites that i won't do.

Lines through screen/lost case to return watch

I have horizontal lines & screen & it seems worse. I have done resetsI would like to return watch but I misplaced box watch came in.

Will the spotify app be available on Charge 3

So it looks like there is now a spotify app for the Charge 4. Will this be made available for the Charge 3? I'm still waiting for apps to appear in the store, so far there are ZERO extra apps I can install It looks technically feasible since it doe...

Delete device

I currently have charge 2 I just purchased versa 2. I want to delete charge 2 from fit bit app

My Charge 3 Won't Charge

I haven't used my FitBit in a month or two and I went to charge it today and it's showing no signs of life. I've went through all the steps I can find like cleaning the pins and holding for 20 seconds to restart but still nothing. I've also tried it ...

Re: Charge 3

This is how my Charge 3 started. Now it does nothing. Blank face and still no syncing. And now, when I push the button on the side, it just vibrates. No face at all.

Electric Shocked/ Burnt by Fitbit?

I'm not sure if I am going crazy, but I feel asleep on the couch for a couple hours and when I woke up my arm was hurting and I noticed a burn mark underneath where I was wearing my fitbit. Its on the side of my arm which at the right angle could hav...

My charge 3 is not charging

Hello, my charge 3 is not charging from days, i contacted fitbit support and they can replace it, but i have to ship it to their warehouse! How can i go to post center with this virus? Also, i have to pay for the shipping! I really love fitbit but no...

Charge 3 - Blank screen, not charging/syncing

Hi, I followed all the troubleshooting instructions on this sight but nothing is working. My Charge 3 is still not syncing and screen is blank. Only thing that's working is the buzzing sound when you press down the side button.

Button doesn’t vibrate

Hi there. The button on the side of my charge 3 doesn’t vibrate anymore when I press it. I’m not quite sure what to do to fix it. I’ve only had it for 6 months.

Charge 3 tracking via GPS, areas not went

I've noticed a couple of times that my fitbit is tracking areas I did not go. Almost like I am picking up on someone else's. For example, I ran this morning and went to look at the info tracked, distance, mile time, ECT and it showed me running in an...

Resolved! Charge 3

I have only recently purchased a fit bit and love using it.I have a slight issue though! Does anyone fit bit charge 3 not record there floors correctly.I have walked 10 miles today which I know is correct but my fitbit says I have climbed 140 floors!...

Notifications

I have a charge 3, I receive eBay notifications but am unable to receive messenger notifications. I’m do also receive text messages. I have checked all my settings and can not find a issue, has anyone else experienced this issue?

Black lines through display

My fitbit charge 3 display has black horizontal lines running through it. I have already tried restarting my fitbit several times. It started with just a few lines, but every few days new lines appear, and it is getting harder to read the display. ...

Change clock to PM

I want the digital clock to show numbers from 1 up to 24.Right now it only goes to 12 and then starts at 1 again.I don t want that.What can.i do?

My Account Disappeared After App Update

I've had my Charge2 Fitbit for about 2 years now. The battery had die sometime in December 2019 and when I finally recharged it (in Jan 2020) and went in to sync it with my iphone, the app stated it need to do some updates. After it did, it asked me ...

Spikes in heart rate early on in workout.

My Charge 2 is almost 2 years old. Every so often my heart rate shows a spike normally at the beginning of a walk. The spike shows up on the actvity section but sometimes it does not appear on the the heart rate section. The intensity of the exer...

Charge 3 heart rate not accurate when in exercise mode

When my fitbit does not know I'm exercising, like when I ride my bike trainer indoors and do not select any exercise it works perfectly. If I tell it I'm doing an activity like elliptical or it auto recognizes that I'm on an outdoor bike ride it bare...

Black screen on Charge 2

Have charge2. Screen has gone black. Looked up other messages and a possibility is to enter settings through settings. Need first to reconnect with app. All able to find states the 4 digit pin required appears on screen while pairing If screen i...

Charge 2 dead screen

Hi, I've seen others have had similar issues with a dead screen and I have tried resetting, resetting 3 times in a row, letting the battery die recharging and resetting but I can't get the screen to come back on. I tried contacting the help but they ...