My Charge 3 screen is missing pixels

[Djh24]

I bought my charge 3 in January 2020 from amazon de and loved it. However a couple of months ago it lost a line of pixels. More recently it's lost another line making it difficult to read. I see other people have had a similar problem but can't work out how to contact customer service to see if anything can be done. Thanks Dee

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Djh24.

I'm sorry to hear that your Fitbit Charge 3 screen is not working properly. Thank you for the information provided.

Before evaluating other options, please restart your Tracker by following these steps. Whether this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Please let us know if you have any questions.

[Djh24]

Thanks for your reply. I followed your instructions but no difference and still missing rows of pixels!

Best wishes 

Dee

[EdsonFitbit]

Thanks for the update @Djh24.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.