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Charge 3 won't charge

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‎11-10-2020 18:51 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-10-2020 18:51 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

My battery got low, so I plugged it into charge. It's not registering the charger and won't charge. I tried multiple outlets. Multiple charging box things. Even tried a friends charge 3 charger. It just won't connect and won't charge. I'm at 2 percent battery. Please help. Purchased in April.

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‎11-11-2020 03:13 - last edited on ‎05-06-2025 10:10 by Fitbit Moderator

‎11-11-2020 03:13 - last edited on ‎05-06-2025 10:10 by Fitbit Moderator

@Bosher Thanks for stopping by!

Let me help you with your Charge 3 not charging and thank you for trying different charging ports. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help your device charge.

Let me know how it goes.

Alvaro | Community Moderator

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‎11-11-2020 17:57

In response to AlvaroFitbit

‎11-11-2020 17:57

I tried cleaning per the instructions. Same thing. Black screen, won't
vibrate or recognize charger. Again tried multiple ports and also USB
directly into computer. Nothing. Is there anything else I can do?
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