Fitbit App not working

[jobye]

My Fitbit app (on my phone) is unresponsive. It won't allow me to set up a workout, check past workouts etc.  Any tips on how to get it up and running again.  I've tried turning the the phone off and on. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @jobye, welcome to the Community Forums. 

Thanks for your post and for trying some troubleshooting steps. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[EssexHebridean]

@jobye - you probably don’t need to go through quite so many steps as suggested above initially at least - this issue has been known about by FitBit for over 7 months now, but they don’t seem to be making any effort to fix it sadly!  The fix that has worked for others (including me) is: 

- log out of the app, and force-quit on your phone. 
- restart the phone 

- open and log back in to the app. 
This fix was found on another board on this forum, and seem to work for most people. 

less risk of losing data if the device has not synced to the phone, and less time consuming overall. 

[EssexHebridean]

My device did this again this morning - part way through tracking a walk, the app stopped tracking, and then went unresponsive. I have now asked on another thread  what is happening about a fix for this long-term known issue. 

[jobye]

Thank you for responding.  I logged off the app and logged in again and it's sorted it out for now. 

[jobye]

Thank you for your response. I've sorted it now. Logged out of the app and back in again.