Charge 3 does'nt hold battery charge

[JESQG]

Not even two years old and the battery drains and does not hold a charge.  When this first occurred, I recharged to 100%, but the battery drained within an hour or two.  Now, the battery does not change at all.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@JESQG I hope you are doing fine.

Let me help you with your Charge 3 not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help your device charge.

Let me know how it goes.

[JESQG]

I followed the self-help instructions at the link that you provided before posting my issue here.  And in response to your post, I tried charging again.  After an hour, the Fitbit showed the smiley face, but after disconnecting from the charger, the Fitbit vibrated in a pulse pattern for 3 to 4 minutes, and then died again.  Its now a brick. 

[AlvaroFitbit]

@JESQG thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.

[JESQG]

Thank-you.  I will wait to hear from the Support team.