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Charge 3 screen display broken

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‎11-10-2020 22:22 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-10-2020 22:22 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

My Fitbit screen is blank and won’t turn on even after trying to reset. My data still uploads to the app, get i can’t actually use the device. 

 

 

Moderator Edit: Clarified subject

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‎11-11-2020 03:12 - last edited on ‎12-10-2024 08:05 by Fitbit Moderator

‎11-11-2020 03:12 - last edited on ‎12-10-2024 08:05 by Fitbit Moderator

@Ash-Charge3 I hope you're doing well!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the tracker is still syncing I suggest you try changing the clock face by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-11-2020 14:19

In response to AlvaroFitbit

‎11-11-2020 14:19

Hey hope you’re well too, Thankyou for the advice but this doesn’t make any difference. The screen remains bank

Sent from Ash's iPhone
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‎11-12-2020 10:31 - last edited on ‎12-10-2024 08:03 by Fitbit Moderator

In response to Ash-Charge3

‎11-12-2020 10:31 - last edited on ‎12-10-2024 08:03 by Fitbit Moderator

@Ash-Charge3 thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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